Refunds and Returns Policy

Last Updated: August 7, 2023

Thank you for shopping with Phoenix Cards (phoenix-card.com). We take pride in delivering high-quality custom metal credit cards to our valued customers. However, we understand that there may be situations where you need to return or request a refund for your purchase. This Refunds and Returns Policy is designed to make the process easy and transparent for both you and our business.

  1. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • The product must be a physical item purchased from Phoenix Cards.
  • You must initiate the return within 14 days of receiving your order.
  • The product must be in its original condition, unused.
  • Customized cards are non-refundable unless they arrive damaged or with manufacturing defects.

2. Initiation of Return

To initiate a return, please follow these steps:
a. Contact our customer support team at support@phoenix-card.com within 14 days of receiving your order.
b. Provide your order details and reason for the return.
c. Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN).

  1. Return Shipping and Costs

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or damage during shipping. We recommend using a trackable shipping method to ensure that the returned product reaches us safely. Upon receipt of the returned item, we will inspect it to ensure it meets the eligibility criteria before processing the refund.

  1. Refund Process

Refunds will be issued using the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed after we receive the returned product. We will notify you via email once the refund has been processed.

  1. Product Requirements for Refunds

For your returned product to be eligible for a refund, it must meet the following criteria:

  • The product must be in its original condition, with all original packaging and accessories.
  • Customized cards are eligible for a refund only if they arrive damaged or with manufacturing defects.

6. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team at support@phoenix-card.com or reach out to us at:

Phoenix Cards
Email: support@phoenix-card.com
Address: 3 Afridar, Ashkelon, Israel.

We value your satisfaction and strive to provide a positive shopping experience at Phoenix Cards. We are committed to addressing any issues promptly and fairly. Your feedback is essential to us as we continuously improve our products and services.

Please note that this Refunds and Returns Policy is subject to change, and any updates will be posted on this page with the corresponding effective date. By shopping with Phoenix Cards, you agree to adhere to the terms and conditions outlined in this policy.

Thank you for choosing Phoenix Cards for your custom metal credit card needs.